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The single biggest problem in communication is the illusion that it has taken place”

~George Bernard Shaw, Playwright

Module Introduction

Successful communication helps us foster connection, collaboration, and trust with others. It is also a platform for creating understanding and working through difficult situations, which is critical to professional (and personal) success. We will learn about effective communication practices, including the art of listening, the impact of feeling heard and strategies for exploring conflict responsibility.

Learning Objectives

  1. ​Learn the components of Communicating Effectively​.
  2. Discuss the Ladder of Inference and practice with this model​.
  3. Discover how to handle difficult conversations​.
  4. Learn how to make meaningful requests and commitments.

Pre-Work (to be completed before session)

  1. Read the Executive Summary for Difficult Conversations by Douglas Stone, Bruce Patton, and Sheila Heen (10 min)​

  2. Reflect using the Module 3 Self-Reflection Sheet (30 min).​

  3. Watch 10 Ways to have a Better Conversation by Celeste Headlee  (12 min)​

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